job post

We’re hiring! Job opening for a Ladder Inspection Co-Ordinator

Posted on 20th Jul, 2021 | By Lorretta Tatham

As one of the UK’s leading Access Equipment specialists, our team is steadily growing here at Browns Ladders, and we’re now looking for a committed and enthusiastic person to become one of our Ladder Inspection Co-ordinators.

Full Time Permanent Position.
Office based.
Hours: Monday to Thursday 9.00am to 5.30pm and Fridays 9.00am to 4.30pm.
Immediate Start


  • Responsible for generating inspection reports via our Safetrak Database and MS Excel
  • Processing all new equipment and adding them to our Safetrak Database
  • Processing all new inspections
  • Handling enquiries regarding repairs and call outs.
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer enquiries
  • Liaising with other members of staff who work on and off site
  • Recommend products and services that will meet customer needs
  • Prepare & distribute customer invoices and credits/refunds via post or email

Additional Duties

  • Handle and resolve customer complaints
  • Liaise, place orders and communicate with suppliers
  • Manage customers’ accounts
  • Keep records of customer interactions and transactions
  • Record details of enquiries, comments and complaints
  • Record details of actions taken
  • Manage administration, filing sales orders, purchase orders and invoices
  • Process customer orders efficiently, checking all customer information is correct
  • Take customer payments over the phone, and process them accordingly
  • Learn about our products, as well as relevant legislation and regulations within our industry.

Skills and experienced required

  • Good communication & listening skills to inform, help & advise customers clearly
  • Good written & verbal English
  • Accuracy and attention to detail
  • Good organisation skills
  • Good timekeeping skills
  • An ability to work and keep calm under pressure
  • An ability to work independently and as part of a team
  • Previous experience using Sage 50 software is advantage but not essential as full training will be given.
  • Having good computer skills is an essential part of the job, previous experience using Microsoft Word & Excel would be an advantage.

If you would like to apply for the position, please send your CV and covering letter to

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